If, for any reason, you wish to cancel any order you have placed, please notify us directly within 24 hours. You can send an email to:
As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch, our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set in our Returns Policy.
We are unable to accept order cancelations for personalized and bespoke goods.
In case you want to return a product from BODENLANG, our returns policy can be found below.
You can return any product in original condition, unworn, with all tags originally attached within 14 days of receipt of your BODENLANG order.
For any returns you must request a Return Authorization by emailing us at firstname.lastname@example.org with your order number, name and reason for return. We will reply with a Return Authorization Number and detailed instructions of the return procedure and address, at it varies depending on your location. All returns must be sent by recorded delivery as Bodenlang.com is not liable for any lost return parcels.
Shipping charges are non-refundable.
All refunds will be credited in the original method of purchase within 14 days.
Upon receipt of returned goods, BODENLANG reserves the right to deny credit if the merchandise does not meet the return policy requirements.
If you receive a faulty or damaged item, please notify us within seven working days as we will not process claims for goods received as faulty after this period.
We cannot refund or exchange gift cards.
BODENLANG dresses purchased at BODENLANG retail stores, department stores, or any other store selling BODENLANG merchandise may not be returned to bodenlang.com
Your statutory rights are not affected for any of the above, including your right to claim a replacement where goods are faulty.